We Can Help

We provide food assistance for Kanata residents in need. If you have any questions about our services, please email the Client and Community Outreach Coordinator at kaitlyn.lalonde@kanatafoodcupboard.ca. If you need assistance and you live in Ottawa, but not in Kanata, please phone the City of Ottawa at 3-1-1 to be directed to the proper food assistance agency.

In-Person Shopping and Curbside Pickup.

All appointments take place at 340 Legget Drive, Door #46.

To schedule an appointment, please call our Client Appointment Booking line in advance at 613-836-7847, available Monday to Friday from 9am to 12pm (noon). Appointments are available Monday, Wednesday, Thursday, Friday evenings, and every Tuesday and Thursday afternoon.

Please do not leave a voicemail message to schedule your pickup, simply call back.

Please do not schedule an appointment if you or anyone in your household has been ill.

At your scheduled appointment time:

  • Come to our warehouse at 340 Legget Drive and park in one of the spots in front of door #46.

  • For in-person shopping come to door #46 and ring the doorbell. Our volunteers will meet you and check your two pieces of ID (one with your photo, the second a recent bill showing your address). Volunteers will assist as you shop for your family. Once you are finished shopping you will bring the items to your vehicle and load them yourself. Please remember to bring your own shopping bags.

  • For curbside pickup, turn off your vehicle and remain inside. We recommend that your trunk is empty when you come to pickup. Our volunteers will come to the side of your car and check your two pieces of ID (one with your photo, the second a recent bill showing your address). We will bring out the cart with your hamper order, including fresh and frozen items. It will be left beside your car. Please remove your items from our recyclable totes and pack the items into your own bags. When finished, the hamper into your own vehicle. Leave the empty recyclable totes in the empty cart and return it to the warehouse door.

Home Delivery

If you don’t have a regular means of transportation to and from our warehouse location, you can arrange for hamper delivery on Tuesday evenings. You can discuss your situation with us by calling our Client Appointment Booking line at 613-836-7847, available Monday to Friday from 9am to 12pm (noon).

What’s in a Hamper?

Your hamper is customized based on the number of adults, children, and infants in your home. Depending on availability, a typical hamper will contain a variety of perishable and non-perishable food items such as pasta, rice, cereal, fresh fruits and vegetables, and protein and dairy choices. You will be able to choose from available fresh food items when scheduling your pickup or delivery. Your hamper may also include any bonus items. Volunteers will try their best to take dietary needs into consideration, so please provide any such details when booking your appointment, but do note that we simply cannot accommodate all dietary requests.

Proof of Residency

Individuals must be able to provide proof of Kanata residency at each visit/delivery by presenting two pieces of identification:

  • One piece of identification must contain your photo.

  • The second piece of identification must be a recent bill/invoice (dated within the last 1–2 months) that contains your residential address.

You are eligible to receive food assistance once every 30 days for however long your circumstances require. Periodic exceptions may be made if you require food assistance in less than 30 days.

Privileges, Responsibilities, and Refusal of Service

Kanata Food Cupboard Responsibilities

The Kanata Food Cupboard has the following responsibilities to our clients:

  1. To serve our clients with dignity and respect;

  2. To serve our clients based on need and no other criteria;

  3. To serve our clients regardless of race, sex, sexual preference, religion, disability, or source of income;

  4. To keep any personal information that is provided to us by our clients private and confidential;

  5. To serve our clients equitably in relation to others who make use of the Kanata Food Cupboard;

  6. To provide our clients with information regarding community services and other community providers;

  7. To ask our clients for consent when asking any personal data beyond basic information.

Client Responsibilities

Those clients served by the Kanata Food Cupboard have the following responsibilities:

  1. To be courteous and polite;

  2. To provide identification for the primary household member in accordance with the Kanata Food Cupboard’s guidelines;

  3. To provide accurate information requested by the Kanata Food Cupboard within the guidelines of privacy and confidentiality;

  4. To abide by the policies and procedures of the Kanata Food Cupboard;

  5. To inform the Kanata Food Cupboard of any changes in personal status;

  6. To refrain from calling staff and volunteers outside of the Kanata Food Cupboard hours;

  7. To ask volunteers or staff to perform only those tasks that have been requested or approved by the Kanata Food Cupboard.

Refusal of Service

An individual or family served by the Kanata Food Cupboard may be refused service if they:

  1. Are not a resident of Kanata;

  2. Are unable or unwilling to fulfill the responsibilities outlined above;

  3. Are intoxicated or under the influence of drugs while attempting to be served;

  4. Are threatening or are verbally or physically abusive to staff, volunteers, or Board members or other clients;

  5. Are found to be selling food that was provided by the Kanata Food Cupboard;

  6. Have provided false information to the Kanata Food Cupboard.